About
proven science, botanical delivery.
Contact
we're here to help.
Questions about a formula, your order, or anything else? Email us at hello@dermixa.com or send a message below.
Shipping & Returns
shipping & returns.
Shipping
Orders are processed and shipped within 1 to 2 business days. Once shipped, delivery typically takes 3 to 5 business days. We ship internationally; international orders are subject to a shipping fee calculated at checkout.
Returns
Due to the nature of our products, we're unable to accept returns or exchanges on opened items for hygiene and safety reasons. All sales are final. If there's an issue with your order, a damaged shipment, a defective product, or a mistake on our end, contact us and we'll make it right, including reshipping a replacement at no cost.
FAQ
frequently asked.
How long does shipping take?
Orders ship within 1 to 2 business days and arrive within 3 to 5 business days after that.
Do you ship internationally?
Yes. International orders are subject to a shipping fee, calculated at checkout based on destination.
Can I return a product I've opened?
No. For hygiene and safety reasons, we don't accept returns or exchanges on products. All sales are final.
What if my order arrives damaged or wrong?
Contact us right away with your order number and a photo . We'll reship the correct item at no cost.
Is dermixa cruelty-free?
Yes, all of our products are cruelty-free.
how does the 8-week money-back guarantee work?
if you don't see visible results after 8 weeks of consistent daily use, we'll refund your product cost in full. to qualify: — submit a before photo within 14 days of your order (registers your guarantee) — submit an after photo between week 8 and week 10 of daily use — available once per customer, on orders placed directly through dermixa.co — applies to the full system used as directed, not partial use of a single product — claims must be submitted from the same email address used to place the order we'll review both photos and process your refund by email — no forms, no return shipping required. offer available to first-time customers only.
Are your products vegan?
Yes, all of our formulas are vegan.
Can I use more than one serum at a time?
Yes. The three formulas are designed to work together as a system, each targeting a different concern.
How do I know which formula is right for me?
Each formula targets a different concern: Retinol Serum for texture and fine lines, Antioxidant Serum for daily protection, Exosome Serum for renewal. See the Formulas page for the full science behind each.